Shipping:
- Shipping charges will vary based on the shipping company’s rates, which will be added to your total at the checkout page.
- We strive to process and ship orders promptly, typically within timeframe after payment confirmation.
- Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.
Return:
- We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product within 7 days of receiving it.
- To be eligible for a return, the product must be unused, in its original packaging, and free from any damage or leaks.
- Please contact our customer support team to initiate the return process. You can reach us at https://soeezee.com/contact-us/
- When contacting customer support, please provide your order number and reason for the return.
- Additionally, we kindly request that you upload pictures clearly showing all products along with their packaging to expedite the return process.
Refund:
- Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Exchanges:
- If you wish to exchange a product for a different item, please follow the return process as outlined above. Once your return is approved, you can place a new order for the desired item.
Please Note:
- Shipping charges are non-refundable unless the return is due to an error on our part.
- We are not responsible for any damage or loss that occurs during return shipping, so we recommend using a trackable shipping service and purchasing shipping insurance.
- If you have any questions or concerns regarding our Shipping & Return Policy, please don’t hesitate to contact us. We’re here to help!
